Policy and Agreement
Free shipping on every United States order, no minimum amount needed to quality. APO's and FPO's are welcomed and included in our Free Shipping policy.
International Shipping Options
One item shipped outside of the U.S. costs $25.00, two or more items are just $5.00 per item. So one item costs you $25.00 in shipping. Two items only cost you $10.00 in shipping. Three items only cost you $15.00 in shipping.
MRSupps.com will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the MRSupps.com Web site or circulated at events and through other means. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.
Sales tax is only required for orders shipping into Oklahoma.
MRSupps.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. MRSupps.com does not conduct product testing before shipping any merchandise.
Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform MRSupps.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
MRSupps.com does not offer any sort of dosage/usage assistance. We cannot offer advice on combining of products or make product recommendations. We post all of the information the manufacturer provides us with for your convenience. Please contact your doctor for recommendations on usage,dosage and/or compatibility.
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. MRSupps.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
MRSupps.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your MRSupps.com ID once your order has shipped . You may also acquire your order status and other live updates by logging in to your account on our Web site.
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 2048-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.
Safe Shopping Guarantee
Fair Credit Billing Act:We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
MRSupps.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, MRSupps.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from MRSupps.com are provided as resources to customers looking for additional information and/or professional opinion. MRSupps.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.
MRSupps.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, MRSupps.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. MRSupps.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, MRSupps.com will not be held responsible for product revision changes.
MRSupps.com reads all reviews before posting them and reserves the right to deny any review.
Here are some of the things that can cause a review to be denied:
We may change these policies at any time without notice.
By accepting delivery of any product ordered from MRSupps.com ("MRSupps.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and MRSupps.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and MRSupps.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from MRSupps.com.
MRSupps.com offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases.
To take advantage of MRSupps.com's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of MRSupps.com's Return Policy Procedure will result in the loss of MRSupps.com's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure
Warranties; All Product Sold "AS-IS" or "With All Faults"
MRSUPPS.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY MRSUPPS.COM ARE NOT MANUFACTURED BY MRSUPPS.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). MRSUPPS.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. MRSUPPS.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. MRSUPPS.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
ALL ITEMS SOLD THROUGH MRSUPPS.COM ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR MRSUPPS.COM , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
Limitation of Liability
IN ALL CIRCUMSTANCES MRSUPPS.COM 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. MRSUPPS.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. MRSUPPS.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT MRSUPPS.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
MRSupps.com does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with MRSupps.com unless Customer has provided clear and conspicuous notice to MRSupps.com and has received prior written consent from MRSupps.com.
General Terms and Conditions
An order is not binding upon MRSupps.com until it is accepted; MRSupps.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with MRSupps.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Your total cost for purchase of any product will include the shipping and handling charges shown on your MRSupps.com invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to MRSupps.com.
Risk of Loss
MRSupps.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. MRSupps.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow MRSupps.com to sign appropriate documents on Customer's behalf to permit MRSupps.com to protect its purchase money security interest. MRSupps.com will advise Customer of estimated shipping dates, but MRSupps.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between MRSupps.com and Customer shall be governed by the laws of the State of Oklahoma, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. MRSupps.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Oklahoma,Tulsa County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against MRSupps.com that is more than one year after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Oklahoma law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
These terms and conditions, together with MRSupps.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between MRSupps.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between MRSupps.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.